The legislation of the Republic of Latvia stipulates that the owner of the online store must determine the terms of delivery and return of the goods, as well as the right of refusal. Such a disclaimer is called a distance contract (Cabinet Regulations).
The Seller of the goods offered in this online store, on the one hand, hereinafter referred to as the Seller, and the person performing the order, hereinafter called the Buyer, on the other hand, shall conclude the following Agreement:
The Seller undertakes to sell and deliver the Goods to the Buyer in accordance with the Buyer's order. Delivery and payment arrangements:
The buyer orders the goods through this website, indicating the type and quantity of the goods to be ordered. The Buyer has the opportunity to pay for the goods by using the payment tools embedded in the Internet shop or by paying the invoice corresponding to the order prepared by the Seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without signature.
The Seller shall ensure the delivery of the goods within 5-7 working days after the payment for the goods has been received, the delivery time is agreed with the Buyer. The Buyer has the right to refuse the goods within 14 calendar days from the receipt of the Goods by sending the Seller a letter of refusal. The Seller shall send the letter of refusal to the Buyer by e-mail at the Buyer's request.
The Buyer is obliged to return the goods to the Seller within 7 days after sending the withdrawal letter. All expenses incurred in returning the product to the Seller shall be borne by the Buyer.
The buyer may not exercise the right of refusal if:
the goods ordered cannot by their nature be returned, they are perishable or are quickly used;
the ordered goods are made directly to the Buyer on individual order;
Article 12 (6) of the Republic of Latvia Law on Consumer Protection states that "the consumer shall be responsible for maintaining the quality and safety of the product within the term of exercising the right of refusal". The Seller reserves the right to deny the Buyer the right to a refusal or withhold compensation in the event of damage to the product, inappropriate handling of the product during use, or failure to comply with the instructions if the original packaging of the product is lost or if its packaging is seriously damaged.
Effect of refusal
If you opt out of this agreement, we will refund all payments received from you, (excluding shipping costs and additional costs incurred in selecting the delivery method), without undue delay, and in any event no later than 14 business days from we are aware of your decision to withdraw from this agreement. We will make such a refund by using the same means of payment as you used for the original operation, unless you have expressly agreed otherwise; in any case, you will not have any additional fees for such rewards. We may withhold compensation until the goods are returned or evidence is provided that the goods have been shipped.
You must return the goods without undue delay and in any case no later than 14 business days from the date you notify us of the refusal. The deadline is met if you return the goods within 14 business days. You will have to bear the direct cost of returning the goods.
Sample of the withdrawal form
Bookkeeping solutions SIA
I hereby declare that I am withdrawing the following product from my sales contract:
consumer signature (with scanned signature or electronic signature):
Specifying the reason for returning the item:
The refund will be credited to your bank account, any losses resulting from currency fluctuations will not be refunded.
If you have any questions about your return, please contact us at: firstname.lastname@example.org
Phone: +371 29617606
By entering the required information, drawing up the order, the Buyer confirms that he / she has read and agrees that the data provided by him / her is used to allow the Seller to accept the Buyer's order and to deliver the goods in accordance with the requirements of Latvian legislation. By entering the information, the Buyer agrees that it will receive notifications related to the processing of the Buyer's order by e-mail.
Legal norms, severability
1. All legal disputes arising out of or in connection with a purchase contract shall be governed solely by Latvian law, except in cases where they are not deductible.
2. To the extent that the buyer is a consumer, the rights of the Republic of Latvia shall apply only to the extent that there are no convincing laws, in particular consumer protection rules.
3. Not included in the United Nations Convention on the International Sale of Goods of 11 April 1980 (UN Convention on Trade in Goods).